Gen Z Turns to ChatGPT for Career Advice Over Managers




Young professional using ChatGPT for career advice while manager looks confused.

A recent survey reveals that nearly half of Gen Z employees prefer seeking career advice from ChatGPT rather than their managers. This trend highlights a significant gap in career development support within organizations, posing challenges for both retention and employee satisfaction.

Key Takeaways

  • 47% of Gen Z employees find ChatGPT more helpful for career advice than their managers.
  • 44% of Gen Z workers are likely to quit within six months due to inadequate career development support.
  • Only 51% of HR leaders provide training to managers on offering career advice.
  • 80% of employees believe that top-notch learning and development (L&D) opportunities would boost their engagement and job satisfaction.

The Disconnect Between Managers and Gen Z

A survey conducted by Intoo and Workplace Intelligence found that 47% of Gen Z employees believe they receive better career advice from ChatGPT than from their managers. This statistic underscores a growing disconnect between young workers and their supervisors. Many Gen Z employees feel that their managers are either too busy or lack the necessary skills to provide effective career guidance.

Why Gen Z Prefers ChatGPT

Several factors contribute to this trend:

  1. Accessibility: ChatGPT is available 24/7, offering immediate responses to career-related queries.
  2. Perceived Expertise: Many young workers believe that AI can provide more up-to-date and relevant advice compared to their managers.
  3. Lack of Managerial Support: 46% of employees report that their managers do not know how to help them with career development.

The Role of Learning and Development

The survey also highlighted the importance of learning and development (L&D) in employee retention and satisfaction. A staggering 80% of employees, including 97% of Gen Z workers, stated that access to high-quality L&D opportunities would increase their engagement and likelihood of staying with their current employer.

Strategies for Improvement

Organizations can adopt several strategies to bridge this gap:

  1. Train Managers: Only half of HR leaders currently provide training to managers on how to offer career advice. Increasing this training can equip managers with the skills needed to support their teams effectively.
  2. Offer Workshops: Companies can organize workshops on career development topics, either through internal experts or external speakers, to provide employees with valuable insights and guidance.
  3. Support Employee Resource Groups: Encouraging the formation of employee resource groups can help workers develop networking skills and gain additional experience.

The Importance of Continuous Career Conversations

The survey found that many managers are too focused on their own careers to help others, with 47% of employees citing this as a reason for inadequate support. Regular career conversations, rather than annual reviews, can help employees feel more supported and aligned with the company’s goals.


The reliance on ChatGPT for career advice among Gen Z employees is a wake-up call for organizations. By investing in managerial training and robust L&D programs, companies can better support their employees’ career development, leading to higher retention rates and overall job satisfaction.


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