ChatGPT Faces Major Outage, Disrupting Millions Worldwide




Broken chatbot icon over a world map, representing a major outage affecting millions globally.

ChatGPT, the popular AI chatbot developed by OpenAI, experienced a significant outage on June 4, 2024, affecting millions of users globally. The service went down twice in one day, causing widespread disruption for those relying on it for various tasks such as coding, brainstorming, and writing reports. The issues have since been resolved, but the cause remains unclear.

Key Takeaways

  • ChatGPT experienced two major outages on June 4, 2024.
  • The outages affected millions of users worldwide.
  • OpenAI has resolved the issues but has not disclosed the cause.

Timeline of Events

The first signs of trouble appeared around 2:30 AM ET, with users reporting issues accessing ChatGPT. OpenAI acknowledged the problem and implemented a fix by 7:30 AM ET. However, the service went down again later in the day, around 10:30 AM ET, causing further disruption.

User Impact

The outages affected both the web and mobile versions of ChatGPT. Users reported receiving "bad gateway" and "internal server error" messages. The issues were particularly disruptive for those who rely on ChatGPT for work-related tasks.

OpenAI’s Response

OpenAI’s status page was updated multiple times throughout the day, indicating that the company was working on resolving the issues. By 5:01 PM BST, OpenAI announced that the problems had been resolved. However, the company has not yet provided a detailed explanation for the outages.

Comparisons to Previous Outages

This incident marks one of the most significant outages for ChatGPT in recent history. The last major outage occurred in November 2023, which was attributed to a DDoS attack. While there is no indication that a similar attack caused the recent issues, the lack of transparency has left users concerned.

Recommendations for Users

OpenAI recommends performing a hard refresh on your browser if you continue to experience issues with ChatGPT. Instructions for doing so are as follows:

  • Mac:
    • Chrome/Firefox: Press Cmd + Shift + R
    • Safari: Press Cmd + Option + R
  • PC:
    • Chrome/Firefox/Edge: Press Ctrl + F5

Looking Ahead

As ChatGPT continues to grow in popularity, the reliability of the service becomes increasingly important. Users are hopeful that OpenAI will provide more transparency and robust solutions to prevent future outages. In the meantime, alternatives like Google Gemini and Microsoft Copilot remain available for those seeking reliable AI tools.


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